Frequently asked questions
Everything you need to know before you stay. Can't find your answer? Call us on +44 1830 520803 or email bookings@coachhouseotterburn.co.uk.
Booking and your stay
What time are check-in and check-out?
Check-in is from 4:00pm to 7:00pm and check-out is by 10:00am. Early check-in is subject to availability. If you expect to arrive outside check-in hours, please call us on +44 1830 520803.
How do I book a room?
The quickest way is to check availability and book direct on our website, for our best price with no booking fees. You can also call +44 1830 520803 or email bookings@coachhouseotterburn.co.uk. See our rooms for what's on offer.
What is your cancellation policy?
If a reservation is cancelled within 48 hours of the day of arrival, we charge the value of the first night's accommodation. Our full terms and conditions are on our website.
Is breakfast available?
Yes, a cooked breakfast is served each morning from 8:00am to 10:00am. Whether breakfast is included depends on your rate, so please check when you book or ask our team.
Do you have a restaurant and bar?
Yes. The restaurant serves dinner Wednesday to Saturday (5pm–8.30pm) and lunch on Sunday (12pm–4pm); Monday and Tuesday are for private hire. The bar is open Wednesday from 3pm, Thursday to Saturday from 12pm and Sunday 12pm–10pm. See our dining and bar menu, and call us to reserve a table.
Is there a minimum age to check in?
Yes, the minimum check-in age is 18.
Are pets allowed at The Coach House?
No, pets are not allowed at The Coach House. This includes dogs and other animals. If you have any questions, contact us on +44 1830 520803 or at bookings@coachhouseotterburn.co.uk.
Rooms and facilities
What rooms do you have?
We have 14 en-suite rooms in three types: Superior Double, Club Double and Deluxe Double, each for up to two guests. Compare our rooms.
Is there parking at the hotel?
Yes, there is free on-site parking at The Coach House.
Is there Wi-Fi?
Yes, free high-speed Wi-Fi is available for all guests.
Location and getting here
Where is The Coach House?
We are at The Coach House, Otterburn Hall Estate, Otterburn, Northumberland NE19 1HE, in Northumberland National Park and around a mile from Otterburn village. See directions.
How far is Kielder Water & Forest Park?
Kielder is around 30 minutes' drive from the hotel. See our places to visit for more ideas.
Can I go stargazing near the hotel?
Yes. We are in Northumberland National Park, part of Northumberland International Dark Sky Park, which has Gold Tier status. Read our stargazing guide for tips and the best places to go.
Walking and the Otterburn Ranges
Can I walk on the Otterburn Ranges?
The Otterburn Ranges are a Ministry of Defence training area. Outside live-firing times, and when no red flags or lamps are displayed, the public can use tarmac roads, public footpaths and bridleways only. Always check the firing times on GOV.UK before you set out, and stay on the public routes. See our walking page for ideas.
Where can I find the firing times?
The Ministry of Defence publishes the Otterburn and Redesdale firing times on GOV.UK. Its Operations Room is open 24 hours a day on 0191 239 4261.
Book direct for our best price
No booking fees and free cancellation up to 48 hours before arrival.